POLICIES AT THE PEONICIA
Important to Know
We believe that honesty and transparency are key when it comes to your well-being. We aspire to tailor each visit to your needs and specifications, so if you have any requests or concerns, please contact us.
We understand that sometimes schedule adjustments are necessary, therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling. If you do not show to your scheduled appointment time, or reschedule within 24 hours of your scheduled appointment time, cancellation fees will apply according to our policy below:
More than 24 hours notice, service will be cancelled at no charge.
Cancelling less than 24 hours prior to your appointment will result in a charge equal to 50% of the reserved service amount.
No-shows will be charged 50% of the reserved service amount.
Appointments made within the 24-hour period that are cancelled less than 4 hours prior to the reserved appointment time will be subject to a fee of 50%.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to accommodate other clients and the therapists and trainers only get paid when they deliver a service.
As a courtesy, you will receive a text reminder 1 day prior to your scheduled appointment. It is your responsibility to remember your appointment dates and times in order to avoid late arrival, missed appointments and cancellation fees.
The Peonicia Thai Spa has a no refund policy on services completed. We offer complimentary fixes within 7 days of the service completion pending approval of each individual massage therapist.
Late Arrivals Policy
We suggest all clients arrive 5-10 minutes prior to your appointment time. This allows time to complete paperwork, and begin on time. Please note that therapists are only permitted to work up to 5 minutes past your scheduled appointment end time. If you are late, your massage time may be shortened in order to comply with the office schedule. The full amount for the service is still due.
Please arrive 10 - 15 minutes prior to your scheduled appointment to complete paperwork, communicate your needs with your therapist, and begin your session on time.
If you would like to shorten the time it takes to do paperwork in the office you can download, print, and complete your New Client Form to bring to your first session.
Or click the following link to fill our online form: NEW CLIENT FORM ONLINE
For returning clients, please plan on arriving 5 - 10 minutes early to allow for a short follow up form, and communicate your needs with your therapist. If you arrive late, the session will still end on time and full payment will be expected. Therapists are not permitted to work past the scheduled end time of the session because they need time to clean the table, linens, do paperwork, and prepare for the next client.
It is your choice to talk to your therapist or remain quiet throughout your session. Your therapist will follow your lead and mirror your decision. There are times that your therapist may need to speak to you to have you reposition, request feedback on pressure, or explain a finding.
All therapies are professional, therapeutic massages, there will be no sexual contact or conduct at any time between any client and a therapist. Should a client behave in a manner that violates this professional boundary, the session will be ended and the client will still be required to pay for the session in full; but will be asked to not come back.
We provide a therapeutic massage, which is non-medical. We do not work with insurance companies. Any communication with insurance companies is solely the clients responsibility. We are strictly a private-pay facility.