FAQS
Helpful Information
Welcome to our Help Center. Take a look at some of the most common questions we’ve received from our customers.
If you still have something you’d like to know, let us know and we’ll get back to you shortly.
Did you move to the new location?
Yes, it's a 5 minutes walk from the previous location. Here is our new location: Rua da Junqueira 206A, 1300-346 Lisboa
Do we need to book treatments in advance?
To avoid disappointment we strongly recommend booking all treatments in advance.
What time should I arrive for a spa day or treatment?
We recommend arriving at least 15 minutes prior to your spa day or treatment so you can familiarize yourself with your surroundings, and fill out a health questionnaire.
What is the cancellation policy?
We operate a 24 hour cancellation policy to avoid a 50% charge or redemption from your gift voucher.
Do I need to pay for my treatment at the time of booking?
A 50% pre-payment will be taken for any treatments.
Do you accept Insurance?
No, The Peonicia does not accept Insurance.
I have a gift voucher, what do I need to bring with me?
You will only need to show us the voucher and sign before starting the treatment.